Billing
How refunds and cancellations are handled.
This page explains the general refund, cancellation, and billing-settlement rules for public plans such as Starter, Growth, and Agency Pro, as well as the contract-led Enterprise package.
Citable summary
This page explains the general refund, cancellation, and billing-settlement rules for public plans such as Starter, Growth, and Agency Pro, as well as the contract-led Enterprise package.
Baseline rule for public plans
- A public plan service period starts when payment is completed.
- Unless required by law or agreed otherwise in writing, fees for a service period already in progress are not prorated for refund.
- The Starter trial is a pre-billing evaluation period and therefore has no refund component.
Cancellation and next billing cycle
When an administrator cancels, automatic renewal stops and the current paid period remains available until it ends.
After that paid period ends, workspace access may become limited or move to another separately agreed fallback state.
Exceptions and Enterprise contracts
- Duplicate charges, clear billing errors, and legally required refund cases are reviewed individually.
- For Enterprise or other contract-led packages, the executed order form or agreement governs refund and cancellation terms.
- For refund or billing questions, contact admin@moftai.com.